Frequently Asked Questions
We do not offer exchanges.
If the merchandise is damaged, defective, or parts are missing, please contact our customer service team at email@example.com and we will do our best to ship out a replacement of the item if available.
If your purchase isn’t just right, we’re happy to accept your return within 30 days for a full refund of unwashed, unworn items. Please email firstname.lastname@example.org with your order number and reason for return and we will send you a prepaid return label. Place return items in a standard, mailable box with the packing slip included with your order, place the shipping label on the outside of the box, tape it up and drop it off at your local designated shipping location. Your account will be credited within 15 business days after the merchandise arrives at our facility. If you have any questions, please reach out to us by email or visit the CONTACT section of our website.
The credit card used at time of purchase will be credited for the cost of the merchandise. If the merchandise was damaged or defective and you do not require a replacement or we cannot fulfill a replacement, the shipping costs for that item will also be refunded.
Orders are typically processed within 2 business days, unless otherwise specified.
Once your order is processed and ready to ship out, you will receive a shipping confirmation email with tracking information.
You can also CONTACT US if you have questions!
If you received the wrong merchandise or you did not receive an item or items in your order, we want to make it right as soon as possible!
Contact our customer service team at email@example.com and be sure to include the following information:
Your name, order number, and a brief description of the issue. You will find your order number on the packing slip included in the box with your merchandise.